Where is my pattern download?
If you’ve purchased a downloadable PDF quilt pattern from us and are unable to find a download link in your email, we recommend checking in your spam or junk folders. If you use Gmail, also check your Social and Promotions tabs. If you have an account on our website and were logged in during checkout, you can also access your pattern there at any time. If you do not find it in any of these places, email us at firstname.lastname@example.org for assistance.
The following items can’t be returned.
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalized orders
- Digital downloads
- Physical patterns
- Items on sale
If you have made a duplicate pattern purchase, we can offer you a different pattern of equal value for 30 days after your purchase. Please contact us if you have accidentally purchased a pattern more than one time, include your order number and the email address used when making your purchase.